Zendesk

Description

Zendesk offers a ticketing system designed to help companies track, prioritize and solve customer support interactions. By integrating Zendesk with Pipedrive, sales and support reps see the bigger picture and improve their customer communication. The Pipedrive–Zendesk integration allows reps to access Pipedrive customer information from Zendesk and vice versa, seamlessly create tickets directly from Pipedrive and open new deals from Zendesk. This eliminates the need to switch between apps, enabling faster resolutions and a more efficient sales workflow. After installing this app, Pipedrive users can create tickets directly from deals and view the following information from Zendesk: - Ticket number, subject and status - Ticket creation date and last update time - Participants And Zendesk users can create deals directly from support tickets and view the following information from Pipedrive: - Person name - Organization - Deal title and status - Deal value and currency - Deal creation date

App Details