Zendesk

Description

Zendesk offers a ticketing system designed to help companies track, prioritize and solve customer support interactions. Pipedrive is a powerful sales CRM and pipeline management software. Integrating the two helps sales and support reps see the bigger picture and improve their customer communication. Using the Pipedrive-Zendesk integration, reps can access Pipedrive customers’ information from Zendesk and vice versa, thereby eliminating the need to switch between apps and promoting both a speedy resolution and a better sales workflow. By installing the app, Pipedrive users can pull the following information from Zendesk: - Ticket number, subject and status - Ticket creation date and last update time - Participants And Zendesk users can pull the following information from Pipedrive: - Person name - Organization - Deal title and status - Deal value and its currency - Deal creation date

App Details