Textline

Description

Make customers happy by adding a personal touch to your customer experience while lowering call volume and resolving more issues. Textline is a business text messaging platform that offers the best customer support workflow, team collaboration and process automation tools. We add SMS and MMS capabilities to your existing landline or give you a new, textable phone number in your local area code. Your team shares one or more phone numbers for responding to customer inquiries while easily managing multiple conversations simultaneously. Key Features - Shortcuts – Store templates for frequently used messages - Transfers – Transfer text messages, similar to transferring phone calls - Notifications – Receive desktop, email and mobile alerts - Auto Responses – Use automated greetings and away messages - Whispers – Leave private notes for internal team discussions - Metrics – Understand customer interactions and monitor team performance - MMS – Send and receive photos, videos and attachments - Address Book – Sync all Pipedrive contacts into Textline

App Details